Return & Refund Policy
Sri Srinivasa Kanchi Sarees
Last Updated: July 2026
At Sri Srinivasa Kanchi Sarees, customer satisfaction is our priority. We take great care to ensure that every saree and fabric is delivered in excellent condition. Please read our Return & Refund Policy before making a purchase.
1. Eligibility for Returns
Returns are accepted only under the following circumstances:
- You received a damaged product.
- You received a defective item.
- You received the wrong product.
- The product has a manufacturing defect.
To be eligible for a return, the item must:
- Be unused and unwashed.
- Be in its original condition.
- Have all original tags, labels, and packaging intact.
- Be accompanied by proof of purchase.
2. Non-Returnable Items
For hygiene and quality reasons, we do not accept returns for:
- Sarees that have been worn, washed, or altered.
- Products without original tags or packaging.
- Customized or tailored products.
- Gift cards or promotional items.
- Products damaged due to misuse or improper handling by the customer.
3. Return Request
If you wish to request a return:
- Contact us within 48 hours of receiving your order.
- Share your order number.
- Provide clear photos or videos of the product and packaging.
- Our team will review your request and respond as soon as possible.
Late requests may not be eligible for return.
4. Return Approval
Once your return request is approved:
- We will provide return instructions.
- The product must be securely packed to prevent damage during transit.
- Customers may be responsible for return shipping charges unless the return is due to our error.
5. Refund Policy
After receiving and inspecting the returned product:
- Approved refunds will be processed within 7–10 business days.
- Refunds will be issued using the original payment method whenever possible.
- Processing time may vary depending on your bank or payment provider.
6. Exchange Policy
We offer exchanges only if:
- The product received is damaged.
- The wrong item was delivered.
- The product has a manufacturing defect.
Exchange requests are subject to product availability.
7. Damaged Packages
If your package appears damaged at the time of delivery:
- Take photographs before opening the package.
- Contact us immediately with supporting images.
- Do not discard the original packaging until the issue has been resolved.
8. Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted.
9. Quality Assurance
Every saree and fabric at Sri Srinivasa Kanchi Sarees is carefully inspected before dispatch to ensure it meets our quality standards. Due to the handcrafted nature of traditional silk sarees, slight variations in weave, color, or texture are natural characteristics and should not be considered defects.
10. Contact Us
For any questions regarding returns, exchanges, or refunds, please contact us:
Sri Srinivasa Kanchi Sarees
📞 Phone: +91 9491690096
We are committed to providing authentic traditional sarees, exceptional quality, and a seamless shopping experience for every customer.